Skip to main content
davidadams
New Member
December 20, 2025
Question

Why am I being charged for an account I canceled?

  • December 20, 2025
  • 2 replies
  • 131 views

Canceled my account and was sent an email that no further charges would happen but charges did happen later. I don’t know what it is with these stripe account or any SF technology company using AI to charge, but I get charged months after I canceled and can’t find a single LLM that answers the questions right. If revenues are high I wonder if its because LLMs used by companies like Figma have a charter to tell them not to get bullied by the subscriber and to aggressively persist on charging cancelled accounts. It has happened three times with Cursor and now one time with Figma. 

    This topic has been closed for replies.

    2 replies

    ksn
    Figmate
    Community Support
    December 20, 2025

    Hey David - I’m sorry if this billing issue has caused a negative experience. It isn’t our intention to come off this way, and I’ll make sure you get the assistance you need.

    I was able to locate your original ticket, and I’ve made a follow-up to help address this matter as quickly as possible. Please be on the lookout for it. While I can’t guarantee the exact response time, someone on the support team will be in touch soon.

    Thank you for your patience.

     

    Nelson Yan
    New Member
    December 24, 2025

    I got the same situation as you!!!