Canceled my account and was sent an email that no further charges would happen but charges did happen later. I don’t know what it is with these stripe account or any SF technology company using AI to charge, but I get charged months after I canceled and can’t find a single LLM that answers the questions right. If revenues are high I wonder if its because LLMs used by companies like Figma have a charter to tell them not to get bullied by the subscriber and to aggressively persist on charging cancelled accounts. It has happened three times with Cursor and now one time with Figma.
Question
Why am I being charged for an account I canceled?
Hey David - I’m sorry if this billing issue has caused a negative experience. It isn’t our intention to come off this way, and I’ll make sure you get the assistance you need.
I was able to locate your original ticket, and I’ve made a follow-up to help address this matter as quickly as possible. Please be on the lookout for it. While I can’t guarantee the exact response time, someone on the support team will be in touch soon.
Thank you for your patience.
I got the same situation as you!!!
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