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Question

We detected a change to your account details. Please contact support@figma.com to proceed

  • April 14, 2026
  • 3 replies
  • 31 views

kingk1ng

Dear Figma Support Team,

I’m asorn, my Figma account email is [redacted by forum moderator to remove PII]. I encountered an error when publishing a plugin to the Figma Community: “We detected a change to your account details. Please contact support@figma.com to proceed”.

Thank you for your help. I look forward to your reply.

Best regards,

3 replies

Gayani_S
Figmate
  • Community Support
  • April 14, 2026

Hey ​@kingk1ng, thanks for reaching out about this! 

I can see you’ve already contacted our support team about this (ticket #1848396), and they’ve replied with a few questions to help verify your account details. Once you follow up with them there, they’ll be able to move things forward for you.

If anything feels unclear in their questions, feel free to let me know. Happy to help! 


anandpadia25

Facing the same issue here. It has been over 48 hours with no response and it is starting to impact my workflow.

I have not made any changes to my account details, yet I am still seeing this error.

Not sure what is causing it but it feels like something might have broken on the system side.

Would really appreciate any updates or fixes from the Figma team?


Celyn_L
Figmate
  • Figmate
  • May 5, 2026

Hi ​@anandpadia25, Celyn from Figma Community Support here.

Thanks for flagging this, I understand that you’ve already reached out to support and are still waiting to hear back.

I’ve located your tickets #1884620 and #1881873, and I’ve escalated both internally so the team can take a closer look and follow up with you as soon as possible.

Please keep an eye on your inbox, someone from the team will be in touch shortly 🙏