We can't open this file because we're having trouble with WebGL. Please try restarting the desktop app

Hey ​@VS Marketing, thanks for flagging this! Can you confirm if the file can be opened in the browser? Figma supports Chrome, Safari, Microsoft Edge and Firefox.

In general, if you're seeing this error only on Desktop, and your browser works as expected, there is often a network security app blocking use of WebGL or other network traffic.
To clear this, we'd suggest:

• Adding figma.com to any safe lists in VPNs, anti-virus apps or proxies
• Unblocking Port 443 if that setting is available
• Making sure that WebGL is not actively blocked
• Checking your anti virus definitions are up to date
• Asking your IT Admins to check our Technical troubleshooting tips if this is a shared network.

 
Once the settings are updated it can be helpful to clear your app cache to make sure there are no continuing issues. You can clear the desktop app cache on Windows under the toggle-arrow at the right of the top toolbar under Help > Troubleshooting. If you'd prefer to manually clear your cache, you can:

1. Close the Figma desktop app
2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
4. Launch the desktop app again

 
Please let me know if this doesn't help, I can get you connected to our technical quality team.