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Question

Wasted Figma Make Credits

  • April 2, 2026
  • 3 replies
  • 66 views
Brijesh Bolar

I am working on creating a prototype. Uploaded my PRD as well as the specs for individual screens. But Figma Make is not able to generate the UI. All I can see is a spinner. I have wasted good amount of credits which I am not getting back. 



Initially I thought that I gave a lot of information causing Figma Make to hallucinate. So I created another new Draft where I uploaded the same PRD and asked figma to create only the login and dashboard page. Again the same issue. I see only the blank page with a spinner. 



This is really frustrating. 

3 replies

Celine_
Figmate
  • Celine_
  • Community Support
  • April 2, 2026

Hey ​@Brijesh Bolar , Celine from Figma here! Thanks for flagging this and sorry for the disruption into your work!

From what you’re describing (blank page with a spinner), this could be related to your device or network setup rather than the prompts themselves.

As a first step, could you try:

  • Accessing Figma from a different network
  • Or switching to another device

Let me know if you still see the same loading behavior there.

Additionally, if you’re using a company network, it may help to ensure the following domains are allowlisted:

  • *.figma.com
  • *.figma.site
  • *.makeproxy-c.figma.site
  • *.makeproxy-m.figma.site

You can find the full list here:
https://help.figma.com/hc/en-us/articles/19424714305943-Adjust-your-network-settings

If the issue still persists after trying this, I’d recommend submitting a bug report so our team can take a closer look at your setup and investigate further. To do that: Go to the Support Hub / Click Start a chat / Type “Report a bug” / Include  your impacted file with support-share@figma.com and grant "Can View" access. This allows us to reproduce the issue and investigate it. Thank you!

Brijesh Bolar
  • Brijesh Bolar
  • Author
  • New Member
  • April 2, 2026

I’m currently using Figma Make on my personal network, and I want to highlight an issue that is causing both workflow disruption and unnecessary credit loss.

I have successfully created other prototypes using Figma Make under the same setup, so this does not appear to be a network or environment issue on my end. However, this particular prototype seems to be stuck indefinitely on a spinning loader, even though Figma Make repeatedly indicates that “your prototype is ready.”

I have already made multiple attempts to resolve this through the tool itself by:

  • asking Figma Make to fix the issue multiple times

  • sharing screenshots

  • providing console logs

  • going back and forth through several troubleshooting cycles

Each time, the system responded as if the issue had been resolved, but the actual output remained unchanged — the prototype never rendered beyond the loading state.

My key concern is around credit consumption and value delivered.

As a paying customer, every credit spent should result in either:

  1. a usable visual output, or

  2. a clear failure state without charging credits.

At the moment, credits are being consumed even when the system incorrectly communicates that the output is ready, while the actual experience remains stuck on a loader.

This effectively means I am paying for unsuccessful system retries and unresolved tool-side errors, which feels unfair from a customer value perspective.

From my standpoint, it feels like I am being penalized financially for an issue that originates within Figma Make’s generation or rendering flow rather than from my side.

If this issue cannot be resolved, I will need to move to a backup workflow and build the prototype directly using Claude Code instead.

I would appreciate either:

  • a proper resolution to the loading issue, or

  • reimbursement / restoration of the credits consumed during these failed attempts.

Celine_
Figmate
  • Celine_
  • Community Support
  • April 3, 2026

Thanks for sharing this detailed breakdown, this is a helpful context!

In terms of how credits work, as a reminder, here’s how credit usage works in Figma Make and how it applies in your case:
AI credits are consumed based on the work the model performs for each prompt. In Figma Make, an “output” includes any work completed by the system. For example, generating or updating code, or applying changes to your file.

This means credits can still be used even if the result isn’t usable or doesn’t render as expected, as long as the system carried out work in response to the prompt. The same applies to any follow-up prompts used to refine or troubleshoot the output.

If a prompt doesn’t produce any output or no work is completed at all, then credits aren’t deducted.

From your description (prototype stuck on a loader while being marked as ready), I’d like our support team to take a closer look at it. I can see you’ve already reached out to them, thanks for doing that! I’ve also added a follow-up note to your case to give it more visibility.

I’d recommend continuing the conversation there, as they’re best equipped to investigate what happened in your setup and review the details you’ve shared to guide you on the next steps. Thanks for your patience while they look into this!

 Update: The Technical Quality team is waiting from your reply to investigate it further. When you have a moment, please check your inbox, thanks!

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