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Was charged for no reason

  • January 27, 2026
  • 1 reply
  • 28 views
Ayan E.

Hello there,

I did cancel the plan when I had the $20/month subscription but got charged $11.61 recurring for no reason. I didn’t buy any subscription and I’m on a starter plan. Please refund my money and remove my payment method.

Regards,
Ayan

Best answer by Tom Reem

Hi ​@Ayan E. — thanks for flagging this. Firstly, I can’t access or share account-specific details here on Figma Forum, but I do want to make sure this gets resolved quickly. I’ve opened a ticket on your behalf with our Product Support team so they can take a closer look.

Your case number is: 1712235, and someone from the team will reach out as soon as they’ve reviewed it.

In the meantime, this resource may help clarify how charges can appear around plan changes: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on the email address associated with your Figma account for next steps. Appreciate your patience while we get to the bottom of this. 🙏🏻

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • January 28, 2026

Hi ​@Ayan E. — thanks for flagging this. Firstly, I can’t access or share account-specific details here on Figma Forum, but I do want to make sure this gets resolved quickly. I’ve opened a ticket on your behalf with our Product Support team so they can take a closer look.

Your case number is: 1712235, and someone from the team will reach out as soon as they’ve reviewed it.

In the meantime, this resource may help clarify how charges can appear around plan changes: Upgrade or downgrade your plan → Downgrade or cancel your plan.

Please keep an eye on the email address associated with your Figma account for next steps. Appreciate your patience while we get to the bottom of this. 🙏🏻

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