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Question

Video content removed in plugin page

  • January 17, 2025
  • 7 replies
  • 64 views

Sabit

Hello!
yesterday we noticed in plugin page video removed. We don't touched video.
Maybe problem on hosting?

https://www.figma.com/community/plugin/1456944853117354366/

7 replies

y_toku
Figmate
  • Community Support
  • January 17, 2025

Hi ​@Sabit ,

 

Thanks for pointing that out! It's working fine for me (see below).

Are you seeing something different? If so, could you share a screen recording of what you're experiencing? If you're using a browser, try disabling your extensions one by one to see if that helps.

 

Thanks,
Toku


Sabit
  • Author
  • New Participant
  • January 17, 2025

I think need reupload video files. Maybe was problem on server database.


hefler
  • New Participant
  • January 23, 2025

I've noticed similar problem with my plugin too. I uploaded the video again, but nothing shows up, only the image.

https://www.figma.com/community/plugin/1341506281991381482/varvar


Sabit
  • Author
  • New Participant
  • January 24, 2025

Hi ​@Sabit ,

 

Thanks for pointing that out! It's working fine for me (see below).

Are you seeing something different? If so, could you share a screen recording of what you're experiencing? If you're using a browser, try disabling your extensions one by one to see if that helps.

 

Thanks,
Toku

Hello, now we can't add new video to our plugin page
https://www.figma.com/community/plugin/1343994326021053695/typebalance-perfect-spacing-in-typography

Maybe problem on hosting?


hefler
  • New Participant
  • January 24, 2025

I've noticed similar problem with my plugin too. I uploaded the video again, but nothing shows up, only the image.

https://www.figma.com/community/plugin/1341506281991381482/varvar

UPDATE:

I've did something else, converted my video from 4k to 1080 and uploaded again. Might be random, but so far,  it seems to have done the trick.


Sabit
  • Author
  • New Participant
  • January 24, 2025

I've noticed similar problem with my plugin too. I uploaded the video again, but nothing shows up, only the image.

https://www.figma.com/community/plugin/1341506281991381482/varvar

UPDATE:

I've did something else, converted my video from 4k to 1080 and uploaded again. Might be random, but so far,  it seems to have done the trick.

We tried upload full hd files. Not working.


Kevin_McDonagh

The uploading of videos seems really flakey, sometimes they just don’t show up when you hit publish. Everything seems to upload fine then just no change in the carousel.