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Dmitry Nasyrkulov
Dmitry Nasyrkulov
New Member
September 5, 2025
Solved

Very strange billing check again

  • September 5, 2025
  • 2 replies
  • 267 views

Hey guys, stop trying to bill me on some strange payments, what is 31.45$ for?
I’m only using 1 full seat last month so this should be only for 20$ and that’s it

This topic has been closed for replies.
Best answer by Celine_

 Hey ​@Dmitry Nasyrkulov ,
Update: I can see in the backend that the support team was able to cancel your plan. I’ve gone ahead and marked as solved here!
If you need further assistance, just reply to your case by email and it will automatically re-open, thanks.

2 replies

Celine_
Figmate
Celine_
Community Support
September 5, 2025

Hi Dmitry, thanks for reaching out to the community. I completely understand your concern!
Rest assured, our support team is on it. I can see you’ve already contacted them, and I’ve escalated your case internally. (For reference your ticket is 1496692)
They’ll investigate the root cause and ensure your charges are reviewed and corrected. Thank you for your patience🙏🏼

    Celine_
    Figmate
    Celine_Answer
    Community Support
    September 11, 2025

     Hey ​@Dmitry Nasyrkulov ,
    Update: I can see in the backend that the support team was able to cancel your plan. I’ve gone ahead and marked as solved here!
    If you need further assistance, just reply to your case by email and it will automatically re-open, thanks.

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