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Question

Verification Ticket Request Closed

  • January 7, 2026
  • 1 reply
  • 20 views
Ezra Wood

Tried literally everything to verify my student account- filled out a form and everything and SheerID permanently closed my ticket! What do I do! I need to use this account with the education plan soon. What do i do??

    1 reply

    Gayani_S
    Figmate
    • Gayani_S
    • Community Support
    • January 7, 2026

    Hey ​@Ezra Wood, from what you’ve described, it sounds like you may be hitting the “Verification Limit Exceeded” state. In these cases, the verification attempts are fully managed by SheerID, which is why they’re typically the only team that can reset or clear that lock. Unfortunately, Figma isn’t able to manually review documents or override eligibility directly on our side.

    That said, since you’ve already contacted SheerID and your ticket was closed without a resolution, the best next step is to reach out to education@figma.com. The Education team can review your situation more closely, help explain what options are available, and escalate internally if appropriate. When you reach out, including screenshots and a short timeline of what you’ve already tried can really help speed things along.

    Once you’ve contacted the Education team, feel free to share your support ticket number here. I’m happy to help escalate it internally and ask the team to take a closer look as soon as possible.

    Thank you for your help! 

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