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Hellypatel
Hellypatel
New Member
February 3, 2026
Question

Verification status error

  • February 3, 2026
  • 1 reply
  • 38 views

I have been trying to verify my account but It wont work. The documents I have provided can prove that I am a student and should work because they have worked for the government documentation 

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    1 reply

    Gayani_S
    Figmate
    Gayani_S
    Community Support
    February 6, 2026

    Hey ​@Hellypatel, thank you for reaching out! 

    Could you let me know the exact verification error message you’re seeing? 

    For higher-education verification, the process is fully handled by our partner SheerID. Because of that, the best next step is to reach out to their support team directly so they can review the error and help out. You can contact them here: https://support.sheerid.com/en-US/help-center?. 

    Figma isn’t able to manually review documents or confirm eligibility on our side, but SheerID will be able to take a closer look and assist you.

     

    Hope this helps! 

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