It seems a lot of people are having trouble with this, and looking through responses it seems I’ve hit a wall. I was prompted to verify my education status, to which I did successfully, but was then reprompted less than a week later, giving me the verification limit exceeded screen.
I contacted SheerID and they responded promptly stating:
After reviewing our records, I see that your verification request was successfully processed on September 17, 2025. You’re all set, and there’s nothing further you need to do on your end, as your verification is complete. According to Figma's guidelines, you’re eligible to apply for this offer once every 335 days, and you can reapply for it again after this timeframe has passed. Since your previous request was approved within this timeframe, your discount remains active and valid. As a result, submitting a new request will cause system errors and is unnecessary.
After doing some of the recommended fixes (logging out and back in, clearing cache, etc.) to no avail, I filed a ticket with support through the website and emailed education@figma. Since filling out the initial help form, its been at least three weeks. I feel like I am running out of options to try and fix this and have gotten zero response. If there’s anything else I can do to help expedite the support process it would be greatly appreciated!
