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Question

"Verification Limit Exceeded” on SheerID (Figma Education) - Problem persist over a month !

  • December 19, 2025
  • 1 reply
  • 37 views

Kasa Chan

Hi Figma team,

I’m reaching out because I’ve been stuck with a student verification issue for over a month. I’ve contacted SheerID several times, but unfortunately the replies haven’t resolved the problem. I’m still seeing “verification limit exceeded.”

At this point, I can’t edit my files anymore, which has been really frustrating and is now affecting my school work and deadlines.

I’ve tried to follow every step and have been patient throughout this process, but I’m still unable to move forward. I would truly appreciate help from the Figma team to reset or resolve this issue so I can regain access.

Thank you for your time and support.

1 reply

Gayani_S
Figmate
  • Community Support
  • December 19, 2025

Hey ​@Kasa Chan, I’m really sorry you’ve been stuck in the verification process for over a month. That’s not the experience we want you to have.

I can see your support ticket (#1640114), and I’ve just escalated this internally so the education team can take a closer look. Someone from the team should be following up with you soon.

Thank you for your patience, we truly appreciate it!