Verification Limit Exceeded - Need Help Resetting For Figma Student Plan

Hey ​@web53-j.ulrich, thanks for reaching out! From what you’ve described, it sounds like you may be hitting the “Verification Limit Exceeded” state. In these cases, the verification attempts are fully managed by SheerID, they’re the only team that can reset that lock. Unfortunately, Figma isn’t able to manually review documents or override eligibility directly on our side.

Please contact SheerID via this link: https://support.sheerid.com/en-US/help-center?. They’ll be able to look into the issue and help resolve the error.

Hope this helps! 

Thanks for your reply, but I sent already four or five times an email to the support and I received answers, but nothing happened. I have the understanding, that the team of SheerID has a lot of work and I’m not the only one who didn’t get the access for the full version of Figma. But I don’t have the time of the world that something happen, I need it for my vocational school and every day it’s not working, is one day less for my school projects and in general. 

Hey ​@web53-j.ulrich, I’m really sorry you’ve been stuck in this loop. I don’t want you to feel like you’re being bounced back and forth with no resolution. I’ve raised this internally with our Education team to see what can be done from our side and to help unblock things as quickly as possible.

I’ll follow up here as soon as I have an update. Thank you for your patience in the meantime! 

Hey, following up on this! I can see that this was resolved for you. Please do reach out if there is anything else I can help with, thank you!