Hey ​@Junko3, I was wondering if you have any solution to this.

Thank you so much!

Hi ​@sanketjopale ,
 

I understand you're applying as a higher education student.

Are you using a school-issued email address?
If so, please feel free to DM it to me. Once I have the address, I’ll reach out to our team to see if there’s anything we can do to support your education account.

Just so you know, we’re currently escalating each case individually.

So, ​@Victoria Wang  — I’ll continue to share updates in the following thread:

Thanks for your understanding!

Hi ​@sanketjopale,
 

I’ve been waiting for your school-issued email used for verification. If you're still experiencing the issue, please PM me your school-issued email address or submit a request directly using the method outlined below.

I’ll go ahead and close this thread for now, but if you run into any issues that are not related to EDU verification like this, feel free to create a new topic at any time.

For anyone else who came across this thread with the same issue — thanks for finding it!

Unfortunately, we’re unable to take any action on your account directly via the Forum, in order to protect your personal information.

Instead, please contact us individually using this secure form:  Submit a request 

When submitting the form, please be sure to include:

• The email address associated with the Figma account you used for Education status verification
• A screenshot of the error message, if available
• The response you received from SheerID regarding this issue

If you're experiencing issues with Higher Education verification but haven’t contacted SheerID yet, please reach out to their support team first before submitting the form:  Contact SheerID support team  

Thanks for your understanding!