Urgently need to transfer Ownership - Previous Owner left the company

Hi ​@Elran Levy, thanks for reaching out! 

We’re not able to assist with Account management here on the forum. For your safety and privacy, we had to redact your email address from this topic. I just sent you a private message. Can you please send over your email address there? 

I’ll try to get you connected with support directly as quickly as possible. 
 

Thanks! i sent there the email.

Hi again,

I just wanted to close the loop here for any other users who need to transfer ownership from a team member who left the company. There is no automatic way to merge two accounts. You will need to manually move all of the files from one account to the other.
 
You can accomplish this by transferring ownership of the files and teams between the two accounts. The easiest way to accomplish this for individual files (i.e. files in drafts) is to move them all into one team or project, and transfer ownership of that team or project to your account.
 
Assigning ownership over drafts will NOT move them to another account's drafts and any files left in a draft folder when that account is deleted will also be permanently deleted, regardless of the file's owner.
 
Here are some useful help articles on the topic:
• How to transfer ownership of files or projects
• How to change the owner of a team
• Move a file
 
I hope that helps, but please do let me know if you have any questions, or if there is anything else I can assist you with.