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SKOUZ
SKOUZ
New Member
March 26, 2026
Question

Urgent: Unexpected AI Credit Usage Issue

  • March 26, 2026
  • 13 replies
  • 865 views

Hello Figma Support Team,

I hope this message finds you well.

I am reaching out regarding a concerning issue with my AI credit usage.

Two days ago, my account had 3,000 AI credits. After using Figma’s “Make AI” feature for ca. 10 prompts, my credits dropped significantly to 1,220. Notably, my last prompt alone consumed 136 AI credits, which is unusually high.

For context, this level of usage is extremely high compared to other AI tools we currently use. Under our Pro Plan, 3,000 AI credits should equate to roughly 30 prompts based on the current credit logic. Even when considering higher-tier plans, the numbers still appear disproportionate:

  • Organization Plan: ~35 prompts × 100 AI credits
  • Enterprise Plan: ~42–43 prompts

Additionally, 2–3 months ago, AI credit consumption was much more consistent and transparent. Prompts typically triggered alerts such as:

  • "Used 5 AI Credits"
  • "Used 7 AI Credits"
  • "Used 12 AI Credits"
  • Occasionally, "No AI Credits were used"

We never encountered alerts indicating usage such as "Used 136 AI Credits", "Used 60 AI Credits", or "Used 80 AI Credits."

Could you please clarify what is causing this sudden spike in AI credit consumption? At present, this makes Figma’s AI usage approximately 10–15 times more expensive than comparable tools, which is difficult to justify for ongoing use.

Additionally, we’ve noticed that Figma Make AI can sometimes struggle with structured edit requests (e.g., list-based changes), occasionally reporting that an issue has been fixed when it has not, or modifying unrelated elements. Combined with the current credit consumption, this significantly impacts efficiency and cost-effectiveness.

We hope that your team will review and potentially adjust the current credit limits or pricing logic. The tool has great potential, and I genuinely enjoy using it, but the current model may push teams - especially at scale - to consider alternative solutions.

I look forward to your clarification and guidance.

Best regards,
Anton Elshani
SKOUZ, Germany

    13 replies

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    MATHIAS Boettcher dos Passos
    MATHIAS Boettcher dos Passos
    New Member
    May 5, 2026

    Well. It seems that my issue is all yours as well… I had also high consumption on AI Credits and in 5 days, all my AI credits were gone. Purchased 1000 more. Less than a day to finish. Probably I do need to learn how to better manage credit usage through efficient use of Figma but this kind of surprise is a bit disappointing once I am now unable to continue my projects without add more credit. I know that the goal probably is to enhance environment and maybe have a better cost management from FIGMA over AI resources but as mentioned above, the new AI limitations have cast a shadow over what once felt like boundless creativity. FIGMA helped me a lot in a bunch of projects however it seems to be time to find another solution which can compete with FIGMA...

    NOVA KREATIV
    NOVA KREATIV
    New Member
    May 8, 2026

    Hello Everyone,

    I too have encounter issues similar to you, at one point the ai agent was doing things I did not asked for, and errors after errors = credits. It is very frustrating. 

    “i did not instruct you to create an import script that only inserts new opportunities. i asked for you to insert NEW opportunities. undo what you just did.”

    “I'll undo the changes.”

    djv
    Figmate
    djv
    Community Support
    May 8, 2026

    Hey ​@MATHIAS Boettcher dos Passos & ​@NOVA KREATIV, thank you both for sharing your experiences!  

    These are really helpful, so I want to make sure I'm addressing what each of you raised. To the experience of the AI acting beyond what was asked and needing to undo it: that's a real friction point, and I can see why it's frustrating when credits are on the line for actions you didn't intend.
     

    And to the experience of burning through credits much faster than expected: 1000 credits in under a day is a significant and surprising rate, and I don't want to gloss over that. Even accounting for how usage can vary with generative AI, that kind of surprise is not the experience we want people to have, especially when it puts your projects on hold.
     

    A couple of things that may help in the meantime:

    • Break prompts into smaller, specific steps
      • Scoping each prompt to a single action gives you a chance to review before the AI moves forward, which can reduce unintended usage.
    • Ask Figma Make to confirm before acting
      • ​​​​​​​You can prompt it to describe what it's about to do and wait for your go-ahead before making changes, which helps catch misinterpretations early.

     

    That said, I want to be clear. I agree that users shouldn't have to work around the tool to feel in control of it. The feedback here that the AI can overstep, consumption can be hard to anticipate, and there is no real-time alerts to help manage it is heard. These are meaningful signals about where the experience needs to improve.
     

    Again, if either of you believe credits were used when no meaningful work was performed, please reach out to support with your specific examples, so our technical quality team can investigate. Feedback like this is exactly what helps us improve going forward.

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