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Urgent: Unable to Verify Student Status for Figma Education (SheerID Limit)

  • January 31, 2026
  • 1 reply
  • 38 views
Kristina E.

Hi,

I’m urgently trying to verify my student status for Figma Education, but my SheerID verification failed due to a verification limit. I contacted SheerID for assistance, but they were unable to provide further support and permanently closed my ticket.

I have required coursework due very soon that depends on Figma access, and I’m currently blocked from moving forward. Is there any way to reset the verification attempt, use an alternative verification method, or receive temporary access while this is resolved?

Any help would be greatly appreciated. Thank you.

SheerID response:

Hello,

Thanks for contacting SheerID.

We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

Best answer by Tom Reem

Hey ​@Kristina E. — thanks for raising this and for sharing the steps you’ve already taken with SheerID.

I’m not able to access or discuss account-specific details here in Figma Forum, but I was able to locate your request with the Figma Education team. Your case number is: 1718159, and I’ve made sure the additional context you shared here is included for their review.

They’ll reach out as soon as they’ve had a chance to complete their investigation. In the meantime, please note that we may not have an update to share until after the weekend, during regular business hours.

Keep an eye on the email address associated with your Figma account for next steps. 🙏🏻

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • Answer
  • January 31, 2026

Hey ​@Kristina E. — thanks for raising this and for sharing the steps you’ve already taken with SheerID.

I’m not able to access or discuss account-specific details here in Figma Forum, but I was able to locate your request with the Figma Education team. Your case number is: 1718159, and I’ve made sure the additional context you shared here is included for their review.

They’ll reach out as soon as they’ve had a chance to complete their investigation. In the meantime, please note that we may not have an update to share until after the weekend, during regular business hours.

Keep an eye on the email address associated with your Figma account for next steps. 🙏🏻

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