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Question

Urgent: Request to revert bill for additional seat

  • February 9, 2026
  • 1 reply
  • 11 views
ChloeC

Hi Figma Support Team,

 

I just noticed that I was charged in my February bill for 1 additional full seat, 4 full seats instead of 3 full seats. I did not receive any notification or approval on the additional 1 full seat. I am seeking for your kind assistance to revert the bill. Thank you so much for you help!!

 

    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • February 9, 2026

    Hi ​@ChloeC, 

     

    I understand that you noticed an unexpected charge on your February invoice for an additional Full seat and are requesting a refund.

     

    For security and privacy reasons, we’re not able to assist with billing issues directly here in the forum. That said, I’ll go ahead and create a support ticket(#1735604) on your behalf so our billing team can review this with you. One of our support specialists will contact you directly via the ticket email once they’re ready, so please continue the conversation there.

     

    In the meantime, you may already be familiar with these, but here are a few related guides that might be helpful:

    Thanks,

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