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Jason Williams
New Member
June 25, 2025

​​​​​​​Urgent: No Response from Figma Sales Team!!!

  • June 25, 2025
  • 3 replies
  • 179 views

ENTIRELY UNRESPONSIVE SALES TEAM!!! I have reached out 5x over the last few weeks and heard nothing from your sales team. I am wanting to upgrade to enterprise. What kind of business doesn’t respond when their customer wants to give them more money????
 

This topic has been closed for replies.

3 replies

Tom Reem
Figmate
Figmate
June 25, 2025

Hi ​@Jason Williams — thanks for reaching out, and I’m really sorry for the trouble connecting with our sales team.

 

I’m glad we were able to get in touch here. We’re looking into this and will be back with a path forward as soon as possible. Again, apologies for the frustration and thank you for your patience as we follow up.

James Wang
Figmate
Figmate
June 25, 2025

​@Jason Williams James from sales here - I emailed you when you first reached out to us a couple weeks ago. Perhaps the email went to spam. 

 

Shoot me a email james.wang@figma.com and we can continue the conversation there.

Jason Williams
New Member
June 26, 2025

Thank you. Yes, I now see that you reached out on 6/11 and it indeed went to spam. Thanks for the heads up.

In any case, a company like Figma should not allow opportunities to “go to spam”.