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Question

[URGENT] My Education account was reverted to the Starter plan, and my workspace access is now restricted

  • October 29, 2025
  • 1 reply
  • 21 views

HARANG HWANG

Hello,

I’ve been using a Figma Education account, but today I noticed several unexpected changes.

When I logged in, the team workspace that my teammates and I have been using became view-only,
and another team workspace was switched to the Starter plan.
(This part might be related to another team member’s settings.)

However, in my personal workspaces, one still shows the Education plan but has a Free badge,
and another one displays a page limit warning — a message I’ve never seen under the Education plan.

To check whether my Education plan had expired, I tried to reapply for the Education plan today,
but I received a message saying that the verification limit had been exceeded.

It seems that my account has been downgraded to the Starter plan,
but I am still an active student and rely on the Education plan for my coursework and projects.

Please review my account and help restore my Education plan access as soon as possible.

Thank you very much for your assistance.

1 reply

Celine_
Figmate
  • Community Support
  • 4024 replies
  • October 29, 2025

Hi HARANG HWANG! Thanks for reaching out on the Figma Forum, and I’m sorry to hear you’re having trouble with your account.

From what you’ve shared, it looks like your account was downgraded to view-only access because your Education status hasn’t been reverified. You’re correctm you’ll need to reverify your Education status. Once it’s approved, your Education team will regain access to Professional features, and you’ll be able to edit files again.

If you see a “Verification Limit Exceeded” message, please reach out directly to SheerID here. They’ve recently improved their process for handling these cases and are best equipped to review your situation and guide you on next steps. Even if you’ve contacted them before, their updated system should lead to a quicker resolution.

As a reminder, Figma can’t review documents or confirm individual user eligibility. To help your application move forward, please respond promptly to any additional information requests from SheerID (they’ll email you within a few days to confirm your eligibility or provide further guidance if needed). You can learn more about the process in our article: Figma For Education.
Hope it gets resolved quickly!