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chaeyoung
chaeyoung
New Member
February 24, 2026
Question

[URGENT/FINAL NOTICE] Repeated No Response Regarding Student Verification Sync Issue

  • February 24, 2026
  • 11 replies
  • 222 views

Dear Product Support Team,

I am writing to express my extreme frustration regarding the lack of communication. I have sent multiple emails to education@figma.com regarding this issue, yet it has been 6 days without a single response.

Due to this unresolved student verification error, I have been unable to access my Figma student account for nearly a week. This ongoing silence is causing a total standstill in my workflow and is severely impacting my professional commitments.

I have already received official confirmation from SheerID that my verification was approved. They explicitly stated that this is a synchronization error on the Figma platform and directed me to your support team. I have already provided my Verification ID in my previous emails; please refer to those messages for the necessary details.

The continued lack of response to my repeated inquiries is unacceptable. I strongly demand that you prioritize this matter and resolve the synchronization issue immediately.

I expect a prompt response and a swift resolution this time without further delay.

Best regards, Chaeyoung

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    Gayani_S
    Figmate
    Gayani_S
    Community Support
    March 10, 2026

    Hey ​@chaeyoung, I want to sincerely apologise for my delay in responding here.

    To clarify where things stand: when I escalated your case, the Education team identified that your SheerID verification was successfully completed, but it was attached to a different Figma account (likely because you were logged into that account at the time). They asked you to complete the form to transfer the verification to the correct account, and those requests are processed weekly.

    Now that you’ve submitted the form, your request is officially in their processing queue. At this stage, the change has to be completed by the Education team directly. I don’t have the ability to modify or speed up that process myself. I know that’s probably not the answer you’re hoping for, but I want to be transparent about what I can and can’t control.

    That said, I’m absolutely here to support you. If you don’t see an update soon, I can follow up internally again to check on the status. 

    I really hope we can get this fully resolved for you very soon.

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