Dear Figma Support Team,
I am writing to escalate my unresolved refund request regarding the USD 133 charge for the Professional Team monthly plan.
I have already contacted Figma Support three times through the Support Hub, but I have not received a proper response or resolution. Instead, my requests were marked as “Solved,” even though my issue has not been resolved at all.
I find this very unfair and unacceptable. I was charged USD 133, which is approximately KRW 210,000, without clearly understanding in advance that I would be charged such a large amount for the next billing period. The only response I received was an explanation about prorated billing and instructions to cancel the subscription.
However, I have already canceled the subscription. I will not use the paid features anymore. What I am requesting is not simply a cancellation, but a refund for the unexpected USD 133 charge.
As a student, this is a significant financial burden. I believe it is my legitimate right as a customer to request a refund for a charge that I did not clearly expect or intend to continue. Closing my support requests as “Solved” without providing a proper answer or refund feels extremely misleading and unfair.
Please do not mark this issue as resolved until my refund request has been properly reviewed and answered. I strongly request that you refund the USD 133 charge and provide a clear response regarding the status of my refund.
Please return my money. This situation feels very unfair and, from a customer’s perspective, it feels like I was charged without proper notice and then left without real support.
I look forward to your prompt and clear response.
Sincerely