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Question

URGENT: Cannot give students in education plan edit rights

  • May 7, 2025
  • 3 replies
  • 59 views

Rebekka_Zorn

Hello everyone,

I am having an urgent Problem.
I have an education team and I am currently giving ac course. But I cannot give my students edit right. This makes huge problems and renders my course useless.

All my students are verified. I never had a problem before.

I tried to contact Figma directly but I got told to ask here.

Thank you soooo much.

Kind regards
Rebekka

This topic has been closed for replies.

3 replies

ksn
Figmate
  • Community Support
  • May 12, 2025

Hey ​@Rebekka_Zorn - so sorry for the trouble. I’ve done a bit of looking myself, and I think what’s happening is that you’re trying to share files to your students from a team that is not upgraded to an education one. Thus, your students are not able to access them.

I can’t be entirely sure that’s the case, but I can get an escalated ticket for you make sure someone in support is able to provide you more specifics.

Just to confirm: is the email address you have registered with your forum account the best one to contact you at? If not, please PM me the email you’d like to get communications sent to.

Thank you!


Rebekka_Zorn
  • Author
  • New Member
  • May 12, 2025

Dear ksn,

thank you so much for your answer. I worked with this education team before and actually just renewed it a while ago. My current plan also states it is an education plan:
 



Thank you so much. Yes I can be contacted via this e-mail address.  
Thank you again :)

Kind regrads
Rebekka


ksn
Figmate
  • Community Support
  • May 20, 2025

Thank you! Apologies for the delay in my response. I got a new ticket opened up for you with an escalated priority. You should have received an initial email from me, but another support member will follow up with an additional reply.

Appreciate you being patient with me 🙏🏼