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mightyalex
mightyalex
New Member
January 5, 2026
Solved

Urgent: blocked from publishing plugin update

  • January 5, 2026
  • 3 replies
  • 135 views

Hi,

I’m trying to publish a new version of my plugin Design Buddy, but I’m blocked by this message:

“We detected a change to your account details. Please contact support@figma.com to proceed.”

I emailed support@figma.com as instructed, but received an automated reply saying email support isn’t available for Starter accounts, so that path doesn’t work.

I haven’t changed anything related to my account. This is blocking a plugin update for a waiting customer, so I’d appreciate it if a support specialist could check my account and help unblock the publishing process.

Thanks in advance.

This topic has been closed for replies.
Best answer by Tom Reem

Hey ​@mightyalex — welcome to Figma Forum! Thanks for flagging this, and sorry for the interruption here.

I can’t share account-specific details publicly, but I’ve gone ahead and opened a ticket with our support team so they can take a closer look at what’s blocking the plugin update.

Your case number is: 1670802, and marked as a high priority. The team will follow up with you directly once they’ve reviewed. Please keep an eye on the email associated with your Figma account. Reviews are handled carefully and timelines can vary based on volume. More details on the process can be found here: Plugin and widget review guidelines.

Thanks for your patience while we get this sorted out. 🙏🏻

3 replies

Tom Reem
Figmate
Tom ReemAnswer
Figmate
January 6, 2026

Hey ​@mightyalex — welcome to Figma Forum! Thanks for flagging this, and sorry for the interruption here.

I can’t share account-specific details publicly, but I’ve gone ahead and opened a ticket with our support team so they can take a closer look at what’s blocking the plugin update.

Your case number is: 1670802, and marked as a high priority. The team will follow up with you directly once they’ve reviewed. Please keep an eye on the email associated with your Figma account. Reviews are handled carefully and timelines can vary based on volume. More details on the process can be found here: Plugin and widget review guidelines.

Thanks for your patience while we get this sorted out. 🙏🏻

    mightyalex
    mightyalexAuthor
    New Member
    January 7, 2026

    Follow up: my account was unblocked.

    Not sure what was the issue, but I provided all the requested information to Figma team and got unblocked in less than 24 hours.

      Tom Reem
      Figmate
      Tom Reem
      Figmate
      January 12, 2026

      Hey ​@mightyalex — thanks for letting me know! Glad to hear it. Please don’t hesitate to reach out if anything else ever comes up and we’ll get to the bottom of it.

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