Hi Figma Support, I accidentally upgraded the wrong team to the Professional plan today and submitted a support request for a refund. This was a mistaken upgrade, and I do not intend to use the Professional plan under this team. I have already taken action to prevent future charges and I plan to subscribe again under the correct team once this issue is resolved. However, I have not received a confirmation email or ticket number, so I’m worried that my support request may not have been received successfully. Could someone from Figma Support please help check whether my request was received, or help escalate this billing issue? This is urgent because it involves an accidental paid subscription and I would like to resolve it as soon as possible before subscribing under the correct team. Thank you.-1
Urgent Billing Issue — Accidental Upgrade to Wrong Team, No Ticket Confirmation Received-1
dont let me down
Hi ​
I understand that you accidentally upgraded one of your teams to the Professional plan and are requesting a refund.
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I checked our backend and can confirm that we have two tickets from you regarding this.
On ticket #1914644, one of our specialists has already replied asking you to confirm the team, and I can see that you've attached a screenshot in that ticket. If the team name shown in that screenshot is the one you'd like to refund, I'd recommend replying in the ticket to confirm this so that the assigned specialist can assist you smoothly.
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I'll also add an internal note to the ticket to let them know that you reached out to us via the Forum and that this is urgent for you. Please continue the conversation through the ticket from here.
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Thanks!
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