Hello Figma!
I am writing to formally dispute an unexpected quarterly invoice of $2,600 for addional seats on our Organization Plan. We did not recieve prior notice, nor did an admin explicitly authorize these paid upgrades.
We are currently trying to cancel our Organization Plan entirely. We request a formal review of this invoice, a refund for these accidental, unauthorized seat upgrades and confirmation of our plan’s termination.
This is our ticket number: #1975080
Hi
I understand you're disputing an unexpected invoice for additional seats on your Organization plan and are requesting a refund, as well as confirmation of your plan cancellation.
Since we're unable to assist with individual billing issues directly here on the Forum for privacy and security reasons, I've located your support ticket (#1975080) and gone ahead and added an internal note to help bring more visibility to your case and prioritize it accordingly.
I'll go ahead and close this topic to keep the communication streamlined in your dedicated ticket. Someone from our team will follow up with you directly via your ticket email when they're ready to assist, please continue the conversation there.
In the meantime, you may find this article helpful: Manage billing on the Organization and Enterprise plans
Thanks,
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