Hey ​@Wattlabs Power Pvt. Ltd., thank you for reaching out, and I’m really sorry to hear about the trouble you’re experiencing. I completely understand how stressful it must be to lose access to important work, and I want you to know we’re doing everything we can to help.

I see you’ve also submitted a support ticket (ticket no. #1458849), and our support team is actively looking into this. 

I know this situation is urgent, and we truly appreciate your patience as we investigate. If there’s anything else I can do to support you while the team works on this, please don’t hesitate to let me know — I’m here to help however I can.

Thanks, 

Gayani 

Dear Gayani,

Thank you so much for your kind response and support.

I truly appreciate your understanding and the efforts your team is making to help me recover my lost files. This situation is very critical for me, and your reassurance means a lot during this stressful time.

I’m glad to hear that the support team is actively looking into my ticket (#1458849). I’ll wait for further updates from your side and hope the recovery process will be successful.

Please don’t hesitate to contact me if any additional information or action is needed from my side to assist in resolving this issue quickly.

Thanks again for your help and support.

Dear Gayani,

Thank you so much for your kind response and support.

I truly appreciate your understanding and the efforts your team is making to help me recover my lost files. This situation is very critical for me, and your reassurance means a lot during this stressful time.

I’m glad to hear that the support team is actively looking into my ticket (#1458849). I’ll wait for further updates from your side and hope the recovery process will be successful.

Please don’t hesitate to contact me if any additional information or action is needed from my side to assist in resolving this issue quickly.

Thanks again for your help and support.

Hi ​@Wattlabs Power Pvt. Ltd., you’re very welcome! I completely understand how important and time-sensitive this is for you, and we’re here to support you every step of the way. I’ve shared this Forum post with the team so it can help in their investigation. 

I can also see that our support team has sent you a response regarding ticket #1458849. When you have a moment, please review it and get back to them so we can keep things moving quickly.

If there’s anything else you need in the meantime, or if you think of any details that could help with the recovery process, don’t hesitate to reach out directly. Hope our team can find the your files soon! 

Thank you for your support, sir. However, I still haven’t received any of my figma files. Kindly help me recover all my files as soon as possible.

Dear Support Team,

Thank you for your reply and support.

I want to tell you again what happened to me. You understand. Please help me recover all the files. You can do it.

Please try to understand my situation — I accidentally went to Help → Troubleshooting and clicked 'Reset and Restart'. After that, all my files and drafts disappeared.

This is extremely urgent and important for my work. I kindly request your assistance in recovering all my files and drafts as soon as possible.

Email ID: "redacted by forum admin/moderator to remove PII]

Thank you for your understanding and support.

Hi ​@Wattlabs Power Pvt. Ltd., I can hear how urgent and stressful this is for you, and I’m truly sorry you’re going through it. 

Our support team is actively looking into this for you and is doing their best to rule out any possible causes that might be easy to miss. I’ll make sure they’re aware again that this started right after you went to Help → Troubleshooting and clicked “Reset and Restart”, which caused your files and drafts to disappear.

I saw that they reached out to you last Friday with some follow-up questions — if you can reply to that message as soon as possible, they’ll be able to move forward faster. If you happen to have any links to those missing files, please share them with support. You might still find them in:

• Your web browser’s history

• Any chats or emails where you shared the file with colleagues

• File > Recently Closed in the desktop app

The more details you can give them now, the quicker they can work toward recovering your files.