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Question

URGENT: Added Accidentally Extra Seats - No way to adjust the number!

  • December 15, 2025
  • 1 reply
  • 6 views
Mohammad Jasem

Dear Figma Support Team,

While reviewing and calculating additional Figma seats, I accidentally pressed “Enter” on the keyboard, which resulted in the unintended activation of extra seats.

I raised two support tickets five days ago regarding this issue, but I haven’t received any response yet. I would really appreciate your assistance in resolving this matter.

Thank you for your support.

Ticket #1635173

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • December 15, 2025

Hey ​@Mohammad Jasem, Celine from Figma here. Thank you for reaching out, and sorry for the delay in getting back to you! We’re currently experiencing a higher-than-usual volume of support requests.

I understand how concerning it can be to see additional seats activated unintentionally. I’ve escalated your case internally so the team can take a closer look and help resolve this as soon as possible.

Thanks for your patience, and we appreciate you flagging this 🙏🏼

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