Dear Figma Support Team,
While reviewing and calculating additional Figma seats, I accidentally pressed “Enter” on the keyboard, which resulted in the unintended activation of extra seats.
I raised two support tickets five days ago regarding this issue, but I haven’t received any response yet. I would really appreciate your assistance in resolving this matter.
Thank you for your support.
Ticket #1635173
Hey
I understand how concerning it can be to see additional seats activated unintentionally. I’ve escalated your case internally so the team can take a closer look and help resolve this as soon as possible.
Thanks for your patience, and we appreciate you flagging this 🙏🏼
Update: I can see that the agent is waiting for your response, please check your inbox when you have a moment.
Please also continue the conversation directly via the secure form as they are best equipped to assist you for billing issue. I’ve gone ahead and closed the topic here, thank you.
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