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URGENT: Accidental Permanent Deletion of Critical File - Request for Restoration

  • December 27, 2025
  • 2 replies
  • 12 views
DanDan

Subject: URGENT: Accidental Permanent Deletion of Critical File - Request for Restoration

Description: Dear Figma Support Team,

I am writing to urgently request your assistance in recovering a file that I accidentally permanently deleted.

Due to a mistaken operation, I selected "Delete forever" and cleared it from my "Deleted" tab (Trash). This file is extremely critical for my ongoing project, and I am hoping it might still be recoverable from your server backups within the retention window.

Here are the details of the missing file:

  • File Name: Untitled

  • File URL: [redacted by moderator to remove personal information]

  • Team Name: [redacted by moderator to remove personal information]

  • Date & Time of Deletion: Today, around 9:30 AM CST (3 hours ago)

  • Account Email: [redacted by moderator to remove personal information]

I understand that "Delete forever" is usually irreversible, but since this happened very recently, I would appreciate it if you could check if any temporary backup exists.

Thank you very much for your help.

2 replies

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • December 27, 2025

Hey ​@DanDan — welcome to Figma Forum, and thanks for bringing this up.

I appreciate you laying out the details and for your understanding around file deletion: Delete and restore files → Permanently delete files. While I can’t access account specifics or take action on your file from our public forums, I can confirm that your case with our Product Support team is actively being reviewed. Your ticket number is: 1657667, and I’ve added your post here so the team has all the relevant context as they investigate.

I also removed some personal information from your original post to keep your account secure. The team will follow up via the email tied to your Figma account with any updates and next steps. Thank you for your patience as we work through this. 🙏🏻

    DanDan
    • DanDan
    • Author
    • New Member
    • December 28, 2025

    Hey ​@DanDan — welcome to Figma Forum, and thanks for bringing this up.

    I appreciate you laying out the details and for your understanding around file deletion: Delete and restore files → Permanently delete files. While I can’t access account specifics or take action on your file from our public forums, I can confirm that your case with our Product Support team is actively being reviewed. Your ticket number is: 1657667, and I’ve added your post here so the team has all the relevant context as they investigate.

    I also removed some personal information from your original post to keep your account secure. The team will follow up via the email tied to your Figma account with any updates and next steps. Thank you for your patience as we work through this. 🙏🏻

    Hi Tom,

    Thank you so much for the confirmation and for redacting my personal info. I really appreciate your help.

    I will keep an eye on my email regarding ticket #1657667 and wait for the team's update.

    Thanks again!

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