When it comes to updating a branch, it takes a very long time to get the modal, and confirming by clicking “keep branch” takes not just seconds, but almost minutes to get to the next conflict.
No matter if I am on my Mac Studio or MacBook Pro in Safari or Figma. It can’t be bandwidth or my machines. It seems to be on Figma’s side.
Hi @MG17, thanks for reaching out and providing a screen recording.
Is this happening in both the browser and the desktop app? If you haven’t already, could you try clearing the cache to see if that helps?
It might also be worth checking if low memory could be a factor. Have you noticed any memory usage alerts?
Let me know if the issue persists, happy to help troubleshoot further!
My colleagues do have the same issues. So it’s not related to cache.
Edit: Your troubleshooting, deleting the cache, doesn’t help.
Hey @MG17, thanks for trying some troubleshooting steps!
I’ve gone ahead and created a support ticket for you—your ticket number is #1204090. A member of our support team will get in touch with you as soon as possible. Typically, our support team responds within 24 hours, but please bear with us as there might be a slight delay due to higher contact volumes at the moment.
If possible please provide a direct link to the file with the team, and invite support-share@figma.com with “can edit” permission so we can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.
Please also inform the team if this is this happening in both the browser and the desktop app.
Thank you for your patience, the team should help resolve this for you quickly. Let me know if there’s anything else I can do to assist in the meantime!
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