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Question

University email deactivated, need email transfer - URGENT

  • February 4, 2026
  • 3 replies
  • 67 views
Mohamed Momtaz

Hi Figma team,

My Figma account is linked to a university email that has been deactivated after my graduation (8 months ago), so I can no longer receive login or verification emails.

 

I’d like to transfer the account ownership to m

y personal email and continue using Figma on a paid plan.

 

Old email on the account:
[redacted PII - DJV 2/4/26]

New email: [redacted PII - DJV 2/4/26]

 

I can provide any verification needed (graduation certificate, government ID, or any other documentation).

 

This account contains dozens of FigJam projects created over the past 4 years, including freelancing training boards, branding projects, personal study materials, and much more.
I’ve invested approximately 600+ hours into this work, and losing access would mean losing several years of critical work.

 

I’m ready to upgrade to a paid plan as soon as access is restored.

Thanks in advance ^^

Best,

Mohamed Momtaz

 

3 replies

djv
Figmate
  • djv
  • Community Support
  • February 5, 2026

Hi ​@Mohamed Momtaz, thanks for reaching out! 

For your privacy and security, I’ve redacted your email addresses. That said, my team here on the forum isn’t equipped to handle Account Management, but I saw that you’ve also reached out to support directly on ticket #1726649. I’ve escalated the ticket on your behalf, so support will review and be in touch soon. 

If you have any further questions, please reply to support directly via email. 

    Mohamed Momtaz
    • Mohamed Momtaz
    • Author
    • New Member
    • February 7, 2026

    Hi ​@Mohamed Momtaz, thanks for reaching out! 

    For youe privacy and security, I’ve redacted your email addresses. That said, my team here on the forum isn’t equipped to handle Account Management, but I saw that you’ve also reached out to support directly on ticket #1726649. I’ve escalated the ticket on your behalf, so support will review and be in touch soon. 

    If you have any further questions, please reply to support directly via email. 

     

    Hi again Djv, 
    Thanks for caring for my privacy

    It’s been almost  3 days and I haven’t got a reply 
    I fear the fact that they send a reply to the deactivated email and therefor I wouldn’t be able to view it or react to it. I hope that you can help me with that

     

    Thanks a lot for all of your efforts

    Much much appreciated ^^

     

    Best,
    Mohamed Momtaz

    djv
    Figmate
    • djv
    • Community Support
    • February 12, 2026

    Hi ​@Mohamed Momtaz, thanks for following up about this! 

    Yes, it does look like support’s reply was sent to your previous email. 

    I just created a follow up ticket #1743970 on your behalf including support’s previous reply trying to verify your ownership of the account. Please check your personal email at your earliest convenience to provide that information. Support will then be able to verify your ownership and help update your email address. 
     

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