Unexpected renewal – refund request

Hi ​@Sofía Pac,

I understand you’re seeing an unexpected charge even though you canceled your plan.

I can confirm that your ticket (#1634726) has been routed to the correct team.
Unfortunately, we’re not allowed to assist with individual billing issues like this here in the Forum due to security concerns, so please wait for the team’s response in your ticket.They’ll reply as soon as they’re ready.

That said, based on what we can see internally, here are some general explanations and resources that may help clarify the situation:

1. Your plan was canceled during the billing cycle
   • As the chatbot mentioned, Figma doesn’t offer prorated refunds when a plan is canceled. The seat remains active until the end of the billing period.
2. Your seat type changed
   • You originally had a Collab seat, but it later switched to a Full seat. A Collab seat only includes view/comment access for Figma Design files, while a Full seat allows you to create and edit Design files.
3. Canceling your Professional plan
   • Canceling your Professional subscription downgrades your team to the free Starter plan. If your team had 4 or more files your team will be locked.To unlock it, you would need to either move files back to drafts or deleting files. 

Resources:

• Upgrade or downgrade your plan See “Downgrade from Professional plan” and “Refund policy”
• Updates to Figma’s pricing, seats, and billing experience

Thanks,