Skip to main content
gfwwd
gfwwd
New Member
November 13, 2025
Solved

Unexpected renewal – refund request

Hi! My subscription renewed automatically and I didn’t intend to continue the paid plan.
The payment was charged from my Kaspi card. But I delete the account because I thought it will help me and that account was also was used through my google account
I haven’t used any paid features after the renewal.
Could you please cancel the subscription and refund the recent charge?
Thank you!

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
November 13, 2025

Hi ​@gfwwd , thanks for reaching out to the Figma Forum! I’m sorry about the unexpected renewal and totally get wanting this sorted quickly.

For security and billing reasons, we can’t handle account or payment requests in the Forum. Please contact our support team from the same email used for your Figma account/subscription and they’ll review your case. You can submit a request: here.

(As you deleted the account, please still submit the form using that same email address and note that the account was deleted. Our team will take it from there.) Thank you!

View in thread

1 reply

Celine_
Figmate
Celine_Solution
Community Support
November 13, 2025

Hi ​@gfwwd , thanks for reaching out to the Figma Forum! I’m sorry about the unexpected renewal and totally get wanting this sorted quickly.

For security and billing reasons, we can’t handle account or payment requests in the Forum. Please contact our support team from the same email used for your Figma account/subscription and they’ll review your case. You can submit a request: here.

(As you deleted the account, please still submit the form using that same email address and note that the account was deleted. Our team will take it from there.) Thank you!

Terms & ConditionsAccessibility statement