I am Janagan and here is my figma account email [redacted by forum admin/moderator to remove PII] and currently subscribed to professional plan. I added Tech Team ([redacted by forum admin/moderator to remove PII]) as collaborator which was in free plan. But in the next month, automatically Tech Team account was upgraded to professional plan without the approval from [redacted by forum admin/moderator to remove PII]. And Tech Team did not request full seat yet it was automatically send full seat request and upgraded without any consent from Tech Team ([redacted by forum admin/moderator to remove PII]) or Janagan ([redacted by forum admin/moderator to remove PII]). I did not explicitly approve the prorated seat from Janagan([redacted by forum admin/moderator to remove PII]).
Unexpected free collaborator seat upgraded to Professional
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Hi
I understand you're seeing an unexpected charge for your team.
It looks like you've already reached out to our support team about this through your support tickets. Our specialist is already looking into it for you.
Just so you know, for security and privacy reasons, we can't handle specific billing issues like this here on the forum, but our support team is definitely the best equipped to assist with this. So, please keep an eye on your email inbox for their message.
Also, for your privacy, we've removed those email addresses from your post.
Thanks for your understanding.
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