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matheus carrera
matheus carrera
New Member
September 22, 2026
Solved

Unexpected charges for Full Seats due to accidental permission upgrades / Request for refund

  • September 22, 2026
  • 1 reply
  • 22 views

Hi Figma Support Team,

I sincerely request a refund for the additional seat charges that were unexpectedly billed due to accidental editor permissions assigned to users who did not actually use Figma.

As a freelancer, I intended to have only one paid account for my own use. While sharing Figma files with clients or collaborators, some accounts were unintentionally given editor permissions instead of the intended view-only access level. As a result, additional seat charges appear to have been generated, even though those users did not actually use Figma.

The most important point is that I am the only person using Figma on this account. The other people who were accidentally given editor access did not use Figma in practice, and I never intended to purchase or use additional paid editor seats.

I tried to address this issue as soon as I noticed it, but at that time the additional charge did not appear to have been processed yet, and I misunderstood how the billing/refund process would work. Now that the additional charge has actually been billed, I am submitting this refund request immediately.

I only intended to use a single paid Figma account, and the additional seats were not intentionally used or purchased. Since these charges were unexpected and related to unused seats, I kindly ask you to review this case and issue a refund for the additional amount charged.

I am willing to provide any necessary information, including permission history, billing details, or usage records, if needed. I sincerely ask for your understanding and assistance in refunding the unused seat charges.

Thank you.

Best regards,

Matheus Carrera

This topic has been closed for replies.
Best answer by Celine_

Hey Matheus, Celine from the Community Support team at Figma here. Thanks for the detailed explanation, that's helpful context for the team reviewing your case.

Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our support team can take a closer look at your specific situation, including how those editor permissions were assigned and whether the seat charges can be adjusted.

I can see you've already submitted a support case for this. I've added a follow-up note internally to give it additional visibility, so the team reviewing it has the context you've shared here. For reference, your case number is 2145332, via your email address: mxxxa.axxt@gxxxl.xxm,

(Since this involves account-specific billing and permission details, please continue the conversation directly through your existing support case, there's no need to submit anything further in the meantime.)

Also, as a best practice, to avoid unwanted seat upgrades in the future, we recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats
You can also set up email notifications to receive an alert when a seat is upgraded.

Thanks for your patience while the team looks into this!
 

Update: The support agent has resolved your request, please check your inbox for the full details, thank you!

1 reply

Celine_
Figmate
Celine_Answer
Community Support
September 22, 2026

Hey Matheus, Celine from the Community Support team at Figma here. Thanks for the detailed explanation, that's helpful context for the team reviewing your case.

Regarding refunds, payments are generally non-refundable under Figma's Terms of Service, but our support team can take a closer look at your specific situation, including how those editor permissions were assigned and whether the seat charges can be adjusted.

I can see you've already submitted a support case for this. I've added a follow-up note internally to give it additional visibility, so the team reviewing it has the context you've shared here. For reference, your case number is 2145332, via your email address: mxxxa.axxt@gxxxl.xxm,

(Since this involves account-specific billing and permission details, please continue the conversation directly through your existing support case, there's no need to submit anything further in the meantime.)

Also, as a best practice, to avoid unwanted seat upgrades in the future, we recommend updating your seat approval settings to have the optimum admin rights: Set approval settings for new seats
You can also set up email notifications to receive an alert when a seat is upgraded.

Thanks for your patience while the team looks into this!
 

Update: The support agent has resolved your request, please check your inbox for the full details, thank you!

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