I attempted to cancel my subscription and remove my credit card details, but despite being on the Starter plan, $25 was still charged to my card. I also reached out to the support and sales teams but haven’t received any response. I previously informed you that I no longer need my Figma subscription, yet I was still billed. Please help me resolve this issue — I would like to request a refund.
Question
Unexpected charge to my billing information
Hi
While I can’t share account-specific details here in the public thread, I can confirm that your case is already under review with our Product Support team. I’ve also flagged your post to make sure they’re aware you reached out here with additional information.
You’ll receive an email update soon at the address linked to your Figma account — your case number is: 1579115.
Thanks again for your patience while we get this sorted.
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