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Unexpected charge after plan cancellation – Clarification on account status and refund

  • August 4, 2026
  • 1 reply
  • 22 views
Gianluca Quarticelli

Hi everyone,

I'm reaching out to the community and Figma support for clarification regarding a billing issue.

To complete a specific project, I upgraded to a paid plan for extra credits/features. Once the work was finished, I cancelled the subscription.

When checking my profile settings, my account currently shows as the Free Standard plan. However, I was charged today for the subscription renewal.

I would like to know:

  1. How can I confirm that the cancellation was successfully processed and that no future charges will occur?

  2. In cases like this, is the charge refunded automatically, or do I need to submit a specific request to Figma Support?   

Best answer by Celine_

Hi ​@Gianluca Quarticelli , Celine from the Figma Community Support team here! I can see you've already contacted our Support team, which was the right step. As billing and subscription requests involve account-specific information, we're unable to review or process them here in the Forum.

To provide some additional context: once an AI credits add-on has been approved and added to a workspace, it's included on the next invoice and can't be removed or refunded for the current billing cycle.

To prevent future renewals, you can cancel the monthly AI credits add-on by following these steps:

  1. From the file browser, go to Admin tab.

  2. In the AI credits section, click Manage.

  3. Select Manage credits.

  4. In the modal, click Manage on the Monthly credits section.

  5. Select Cancel monthly credits at the bottom of the dropdown.

Your support case has now been reviewed, and the team has confirmed that your subscription has been cancelled and the payment method has been removed from this subscription. You won't be charged again going forward.

For any further questions about your billing or AI credits, please continue the conversation directly in your existing support case, as they'll be able to assist with your account-specific details. I'll go ahead and close this thread now, thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • August 4, 2026

Hi ​@Gianluca Quarticelli , Celine from the Figma Community Support team here! I can see you've already contacted our Support team, which was the right step. As billing and subscription requests involve account-specific information, we're unable to review or process them here in the Forum.

To provide some additional context: once an AI credits add-on has been approved and added to a workspace, it's included on the next invoice and can't be removed or refunded for the current billing cycle.

To prevent future renewals, you can cancel the monthly AI credits add-on by following these steps:

  1. From the file browser, go to Admin tab.

  2. In the AI credits section, click Manage.

  3. Select Manage credits.

  4. In the modal, click Manage on the Monthly credits section.

  5. Select Cancel monthly credits at the bottom of the dropdown.

Your support case has now been reviewed, and the team has confirmed that your subscription has been cancelled and the payment method has been removed from this subscription. You won't be charged again going forward.

For any further questions about your billing or AI credits, please continue the conversation directly in your existing support case, as they'll be able to assist with your account-specific details. I'll go ahead and close this thread now, thank you!

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