Unauthorized use of credit card data

Hi ​@Anamika Aggarwal,

This definitely does not sound right. We took a look at your account associated with the email address connected to your forum account, and we saw the ticket you’ve already opened with support. 

For your safety and security, we’re unable to handle billing here on the forum, but the team has merged your open tickets into ticket #1283632. The team is already looking into this and will reply as soon as possible. We appreciate your patience. 

Same thing for me. just had a $5400 unauthorized charge on my credit card.

Hi ​@kgoode, thanks for bringing this to our attention! 

I took a look at your account associated with the email address connected to your forum account, and it looks like support is already working with you on ticket #1415698.

Again for safety and security, the Community team here is unable to handle billing on the forum, but Yasu is already looking into this with our accounting team. He will reply as soon as accounting provides an update. We appreciate your patience and understanding. 

Figma Team,

A payment was made from my credit card, without any authentication or prior notification. What’s even more shocking is that I never saved my card details on my account, yet the billing was processed automatically , i need to remove my card from the account that is not me!!

Hi ​@dmunozgaete20252025 ,

I understand that you’re experiencing an unauthorized charge.

I’ve gone ahead and created a support ticket(#1537738) on your behalf using the information you provided. One of our specialists will reach out to you directly.

You’ll receive an email notification about the new ticket shortly, so please keep an eye on your inbox. It will be sent to the email address associated with your account.

As a reminder, to protect your privacy and ensure your account security, the Community team isn’t able to handle billing or payment-related issues here in the forum.

For any other community members who come across this post and are experiencing the same issue, please contact our Support team directly through this secure form: Submit a ticket

Thanks,

Figma Team,

I have the same issue, and I was extremely shocked and honestly scared to discover that Figma charged my card automatically without my permission and without any notification.

What frightens me even more is that my card is not saved anywhere in the Figma interface. I checked my account, and there is no card linked. How is this possible? Is Figma storing my card details without my knowledge?

How can I urgently remove the card that is being charged? The official instructions don’t help because the card does not appear to be connected to my account at all. I am very concerned about the security of my financial information.

Hi ​@Iryna Shapovalova , Celine from Figma here! I am working closely with djv and Junko 3, happy to help.

I understand how concerning that must feel. I can see that you’ve already reached out to our support team, thank you for doing that. I’ve also added a follow-up note to your case so it gets the right visibility.

While this may look unusual, our billing team will be able to confirm which workspace the charge is associated with, verify the payment method on file, and help remove or update it if needed. They’re best equipped to review this securely on their end and clarify exactly what happened.

Thanks for your patience while they investigate. They’ll follow up directly via your support ticket.

I am experiencing a similar issue. I have two separate Figma accounts under two different email addresses. The second account does not have any payment method connected, yet the payment was charged from my other card.

Additionally, last month Dev Mode was added to the subscription, and I was unable to disable it. This month, another $16.80 was charged.

I had previously contacted Figma Support regarding this issue. I requested to switch from a monthly plan to an annual plan. After that, the plan was changed to annual, but the $215.20 annual fee was automatically charged from a different card, even though no card was connected to that account.

Please review this situation and refund these charges. I will make the payment using the correct company card. The funds that were charged were taken from my personal card.

I would appreciate your assistance in resolving this matter as soon as possible.

Hey ​@Asadbek Bektayev , thank you for taking the time to explain the situation, and I’m sorry to hear about the billing confusion. 

As Junko3 already mentioned, for security and privacy reasons, we’re not able to review or make changes to billing details here in the Forum.
 can see that you’ve already reached out to our support team, so I’ve added a follow-up note to your ticket to ensure it has the right visibility. (For reference, your case number is #1774103.)

Our support team will be able to review the charges in detail, confirm which workspace and payment method were used, and assist you with the next steps, including refund requests if applicable.

Please continue the conversation directly through your support ticket, as that’s the safest and fastest way for the team to resolve it. Thank you!

Update: I am glad to see in the backend that your issue has been solved by our support agent!

I’ve gone ahead and close the Forum topic here. For others, who come across this post and are experiencing the same issue, please contact our support team directly through this secure form: Submit a ticket/ Clicking Start a chat / Typing “Contact support team” . Thank you!