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Figma Team,

This is absolutely unacceptable. A payment was made from my credit card, without any authentication or prior notification. What’s even more shocking is that I never saved my card details on my account, yet the billing was processed automatically.

This is a serious breach of data protection and financial security. What if I didn’t have sufficient funds? What if I didn’t want to make the payment? You cannot just charge users without consent—this is outright unethical and borderline fraudulent. 

This is completely unacceptable, especially since my card is not supposed to be saved with you. How did this even happen?

I demand an immediate explanation and resolution. This level of negligence is beyond disappointing, and I expect a prompt response. 

I have already sent an email about this issue. I expect a prompt resolution to this matter.

Thank you for addressing this issue as soon as possible.

Hi ​@Anamika Aggarwal,

This definitely does not sound right. We took a look at your account associated with the email address connected to your forum account, and we saw the ticket you’ve already opened with support. 

For your safety and security, we’re unable to handle billing here on the forum, but the team has merged your open tickets into ticket #1283632. The team is already looking into this and will reply as soon as possible. We appreciate your patience. 

Same thing for me. just had a $5400 unauthorized charge on my credit card.

Hi ​@kgoode, thanks for bringing this to our attention! 

I took a look at your account associated with the email address connected to your forum account, and it looks like support is already working with you on ticket #1415698.

Again for safety and security, the Community team here is unable to handle billing on the forum, but Yasu is already looking into this with our accounting team. He will reply as soon as accounting provides an update. We appreciate your patience and understanding. 

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