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Unauthorized extra Dev + Full seat – Invoice PA4VQX5K-0002 – 2 days no response

  • May 6, 2026
  • 1 reply
  • 9 views
Sergey Vasilich

Hello everyone,

I am the only developer working on my project OzoneBio. I have never invited any team members and have not assigned any additional seats.

Despite this, an extra Dev seat and an additional Full seat were automatically added to my account (redacted by the moderator due to PII). This resulted in incorrect overcharges on invoice No.PA4VQX5K-0002 for the billing period 31 March – 30 April 2026.

I have already contacted support two days ago, but have not received any resolution yet.

Could someone please escalate this case or provide assistance?

Thank you.

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • May 6, 2026

Hey ​@Sergey Vasilich , Celine from the Figma Community here! Thanks for reaching out and for the detailed context.

Billing and invoice questions need to be handled directly through our support team rather than here in the Forum, for security and privacy reasons.
I can see you’ve already submitted a ticket, which is the right step! The team will be able to review your account and invoice details internally. I’ve gone ahead and added a note to your case to make sure it gets the right visibility and is picked up as a priority.

You’ll hear back from them via email as soon as they can. Hope this gets sorted for you quickly! 🙏

 

Update: I see in the backend that your billing issue has been solved! 🙌🏼
As a reminder, some seat changes may have an immediate impact on your subscription and will be billed on your upcoming invoice. You can read more about seat changes and managing billing in our Help Center to prevent unexpected charges:

I’ve gone ahead and close the topic here, thank you!

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