Hi, I’m facing a problem about the education plan. Basically I had to create another account with my colleges email, and I did, but this didn’t solve anything, I tried to verify and nothing, it gave me an error page, redirecting me to another site so I can contact the team support. It’s been a while since this, when I logged in to try again, couldn’t even find an option to the education plan just the professional one. Anyways, I’m still a student, I tried everything I could :/ Also I’m from Brazil, I don’t know if that has to do with anything but I’d like to mention just in case
Question
Unable to verify student plan
Hey
We recently updated our verification process, and SheerID now manages all student and educator verifications for higher education. If you haven’t already, please reach out directly to their team — they’ll be best equipped to guide you on next steps for the error you’re seeing: Contact SheerID support team.
You can also check out this announcement for more background on these updates: Updates to our Figma Education plan.
Hope this helps get things back on track — and thanks again for flagging this here!
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