Skip to main content

Hi ,

I’m a graduate student and I’m unable to reverify my students account. Each time i try to verify it says i exceeded my limit. I also tried SheerId multiple times but i get a standard reply saying  

“Hello,

Thanks for contacting SheerID.

We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “ 

I also tried mailing figma education weeks ago but i have’nt heard back from either. 

Kindly help me resolve this issue!

Hi ​@Lahari, thanks for reaching out! 

I took a look at the Figma account associated with your forum email address, and it looks like you already received help from our support team on ticket #1576802. 

They were able to reset your access to apply again at figma.com/education/apply. If you’ve run into any further issues, please let us know.

And to help anyone in the community with a similar issue, when you first attempted to verify, you were doing it from somewhere outside of the state of your University. When students are studying abroad or applying before their semester begins, the system may reject your verification attempts. If/when this happens, you can reach out to Education@figma.com for help. 

Terms & ConditionsCookie settingsAccessibility statement