Unable to verify my Figma Education plan. I am an educator

Hi I am unable to re-verify my Figma education plan. I am an educator working for Austin Community College. I contacted SheerID and this was the response.

“Hi,
 
Thank you for contacting SheerID.
 
We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed. “ 

I have also tried contacting education@figma.com but haven’t received a response. I am unsure what to do next to reset my verification or how to provide additional documentation. I am currently using my school assigned email.