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Question

Unable to verify my education account

  • January 23, 2026
  • 3 replies
  • 50 views

Sarah_Emigh

I’ve attempted several times to verify my education account using the approved documents (screenshot of my teacher profile and PDF of my contract). I’ve reached out to SheerID for assistance because I’m now getting an error saying I’ve exceeded my limit for applying for education account. I’ve been in contact with SheerID over the last week or so and this is the last message I’ve received:

“It appears that all submitted requests are still active. However, we were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I’m not sure if there are more steps needed from me -- I asked for more clarification, but I haven’t heard back yet.

This topic has been closed for replies.

3 replies

ksn
Figmate
  • Community Support
  • January 27, 2026

Hi ​@Sarah_Emigh - apologies if you’ve been getting held up. I do not have visibility into any education plan requests, so I’m not able to help directly with this on my end. 

At this time, I would recommend you reach out to our education team at education@figma.com. They can provide you more clarity on your specific situation.

Again, I’m sorry I’m not able to assist further.

Thank you for your understanding and patience.

 


Sarah_Emigh
  • Author
  • New Member
  • January 27, 2026

Hi ​@ksn, thank you for your reply. I reached out to education@figma.com 4 days ago without any reply yet. Should I reach back out again? Any guidance would be appreciated.


ksn
Figmate
  • Community Support
  • January 27, 2026

Oh! Thank you for letting me know - I just saw that ​@Tom Reem helped you over here: 

 

You should be good to go now! Just to make sure that we don’t get mixed conversations again, I’ll close this topic -- please feel free to respond in the thread above if you need more help (or you can PM me or Tom).