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Since I changed my email alias, I can no longer receive verification emails. My Hotmail alias has already been changed to Outlook, and I’m unable to switch it back to Hotmail, so I can’t receive the verification email. Is there anyone who can help me recover my account? I’ve already submitted a request to Figma, but I haven’t received any response.

Original email: [redacted by moderator to remove personal information]
New email: [redacted by moderator to remove personal information]

If possible, please send the verification email to either my Outlook address or to [redacted by moderator to remove personal information]. I really need to regain access to my Figma account.

Hi ​@Ryan Chiu — welcome to the Figma Forum, and thanks for sharing what’s going on. I’m sorry you’ve run into trouble with your verification.

I checked on your case, and it looks like a member of our Product Support team reached out last week with next steps. Could you take a look at the email tied to your Figma Forum account for case number: 1518272? With that reference, the team will be able to dig in further and give you more clarity.

I also removed some personal details from your original post to keep your account secure. Just as a reminder, be careful not to share personal information in public threads. 🙏🏻

For the latest general updates, you can also keep an eye on this announcement: Updates to our Figma Education plan.

Hope this helps get things moving in the right direction, and thank you for your patience while the team works on this.

Sorry, but I haven’t received any emails from the email address linked to my Figma Forum account. Could you please help me check this issue?

I only received this reply email.

＠Tom Reem Sorry, but I haven’t received any emails from the email address linked to my Figma Forum account. Could you please help me check this issue? I only received this reply email.

Hi ​@Ryan Chiu — welcome to the Figma Forum, and thanks for sharing what’s going on. I’m sorry you’ve run into trouble with your verification.

I checked on your case, and it looks like a member of our Product Support team reached out last week with next steps. Could you take a look at the email tied to your Figma Forum account for case number: 1518272? With that reference, the team will be able to dig in further and give you more clarity.

I also removed some personal details from your original post to keep your account secure. Just as a reminder, be careful not to share personal information in public threads. 🙏🏻

For the latest general updates, you can also keep an eye on this announcement: Updates to our Figma Education plan.

Hope this helps get things moving in the right direction, and thank you for your patience while the team works on this.

 

Thanks for letting me know, ​@Ryan Chiu — and appreciate your patience here. I’ll be raising this with our Product Support team internally and will circle back once I have more clarity on next steps.

In the meantime, I want to reassure you that a grace period is in place to help prevent disruptions to your projects while the verification process is underway. You can find more details in this update: Updates to our Figma Education plan.

Quick update for you, ​@Ryan Chiu: I just reached out to the email address associated with your Figma Forum account. Please check your inbox for your new case number (1531869) and next steps from our Product Support team. They’ll be able to help you directly from there.

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