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Question

Unable to update payment details – payment form error

  • April 13, 2026
  • 1 reply
  • 9 views

Ronny3

We tried to update our payment details with a new credit card. After entering the information, we received an error message with a red prompt asking us to add an address.

 

When attempting to do so, another message appears:

“There were some issues with loading our payment form. Please refresh and try again.”

 

We have tried multiple times, including refreshing and restarting the app, but it is currently not possible to update any payment details.

 

We would appreciate your support in resolving this issue. Thank you.

1 reply

Gayani_S
Figmate
  • Community Support
  • April 13, 2026

Hey ​@Ronny3. thanks for flagging this! 

I’ve gone ahead and created a support ticket for you so the team can investigate what’s causing this. Your ticket number is #1846230, for reference, and someone should reach out to you soon.

Really appreciate your patience while we look into this!