Skip to main content

Hello,

I am facing repeated issues with the Figma Education reverification process and need support from the Figma team or advice from others who may have faced this problem.

  • I am from India and currently part of higher education.

  • I was previously part of the Figma Education program, but now my account requires reverification.

  • I tried multiple valid documents (Aadhaar Card, PAN Card, College Student ID) but each attempt failed.

  • I carefully followed all SheerID guidelines (flat dark surface, proper lighting, no glare/shadows, full frame, both sides of ID).

  • I contacted SheerID Support, but they confirmed:

    • They cannot manually verify IDs via email.

    • The government ID check must be done only through the platform.

  • This leaves me stuck — my documents are genuine, but the platform rejects them every time.

  • I also hit the verification attempt limit, got it reset, and retried, but the outcome is always the same.

  • I urgently need my Education account active before the end of this month for academic work and projects.

My Questions:

  • Is there any alternative method to complete reverification?

  • Can Figma manually review my documents or escalate this case?

  • Has anyone in India (higher education students) faced similar issues with Aadhaar, PAN, or College ID, and how did you resolve them?

Reference for staff lookup:

  • Program ID: 689a62a06d6a3a59de4fbcb8

  • Verification ID: 68cfdd60ac902c588d20067c

Thank you for your support.

– Himanshu Gupta

Hey ​@Himanshu Gupta - apologies for the issues with verification. Can you try going through the flow once more? We reset your attempts on our end directly. I spoke to our education team, and I want to have you try one more time to see if there are any bugs we may need to look into.

 

If this is helpful: at this time, Figma has now extended a grace period for users in the process of reverifying their education status, so you will not lose access to your account or files on September 29. To ensure ongoing access of your Education plan, we'll be here to help make sure you can complete your re-verification as quickly as possible.

 

Please let me know if you still have trouble.

Terms & ConditionsCookie settingsAccessibility statement