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Question

Unable to renew Education plan – SheerID “Verification Limit Exceeded”

  • July 28, 2026
  • 1 reply
  • 18 views
francescopio.esposito4's team

Hello,

I am a university student and I have used the Figma Education plan during my first two years of study. I am now about to begin my third year, and I will remain enrolled at my university for approximately three more years.

I tried to renew my Education status using my valid university email address. After completing the SheerID verification procedure, I received the following error:

“Verification Limit Exceeded – It looks like you’ve already redeemed or attempted to redeem this offer.”

My university email address is still active, and I am still regularly enrolled as a student. I have already contacted SheerID Support and asked them to reset my verification limit.

Could a Figma Support team member please check whether there are any problems with the Education status or configuration of my Figma account?

I can privately provide proof of enrollment and my university email address if required.

Thank you for your assistance.

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • July 29, 2026

Hey ​@francescopio.esposito4's team, thanks for reaching out!

Since Higher Education verification is fully handled by our partner, SheerID, we're not able to look into or reset verification limits on our end.
The best next step is reaching out to SheerID's dedicated support line for this:

  1. Email SheerID's dedicated support team for Figma users at figmasupport@sheerid.com. This is a newer channel set up specifically to get Figma users. If your earlier outreach went through their general contact form instead, it's worth sending a fresh note to this address.
  2. Include your full name, your university's name, and your current term dates, along with your proof of enrollment (an unofficial transcript, a screenshot of your student portal, or a student ID showing term dates all work well).
  3. Mention that this is a renewal and that you're still actively enrolled, so they have the full context up front.

You can find more on the process in Figma for Education.

 

Let me know how it goes! I

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