Skip to main content

Unable to register

  • October 9, 2025
  • 1 reply
  • 17 views

L3AAF

I cannot register an account using my company email. I have checked all emails and settings, but I cannot receive the verification code. I can receive emails when submitting a ticket, but I cannot receive the verification code. The ticket instructed me to come here to resolve this conversation. I have two processing codes, and they asked me to contact you for a solution, which are 1542903 and 1542923. I cannot receive any verification code emails!!

1 reply

djv
Figmate
  • Community Support
  • 5211 replies
  • October 9, 2025

Hi ​@L3AAF, thanks for reaching out and sorry to hear this! 

Are you still having trouble signing up? From what I can see on my end, you successfully received our verification email 2 days ago and were able to open it.

Please let me know if you’re still having trouble, so I can continue to troubleshoot with you, as needed.