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L3AAF
L3AAF
New Member
October 9, 2025

Unable to register

  • October 9, 2025
  • 1 reply
  • 168 views

I cannot register an account using my company email. I have checked all emails and settings, but I cannot receive the verification code. I can receive emails when submitting a ticket, but I cannot receive the verification code. The ticket instructed me to come here to resolve this conversation. I have two processing codes, and they asked me to contact you for a solution, which are 1542903 and 1542923. I cannot receive any verification code emails!!

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    1 reply

    djv
    Figmate
    djv
    Community Support
    October 9, 2025

    Hi ​@L3AAF, thanks for reaching out and sorry to hear this! 

    Are you still having trouble signing up? From what I can see on my end, you successfully received our verification email 2 days ago and were able to open it.

    Please let me know if you’re still having trouble, so I can continue to troubleshoot with you, as needed. 

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