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Hi Figma Community,

I attempted to re-verify my Figma student account, but the system is now showing “Verification limit exceeded.”

I reached out to SheerID via email, but their response was:

“We were unable to process your verification request. Your ticket has now been permanently closed.”

Could you please suggest a solution for this issue? I won’t be able to re-verify my student plan otherwise, and this needs to be resolved before 29 September. Since SheerID has not provided any assistance, I would greatly appreciate your urgent support in resolving this matter.

 

Thanks!

Hey ​@Sayani Das — welcome to Figma Forum, and thank you for sharing the details of what you’ve run into. I understand how stressful it can be to hit this kind of block, especially with a deadline coming up.

Since SheerID handles all verification for the Higher Education plan, we don’t have direct visibility into individual cases. That said, I’ve flagged your experience internally so the right folks on our side are aware. Any broader updates we can share will also be posted here: Updates to our Figma Education plan.

I also checked and can see that you already have a case open with our Product Support team. They’ll be in touch with next steps once they’ve had the chance to review — your case number is: 1514335.

Appreciate your patience in the meantime, and please let us know if anything changes on your end while this is being looked into.

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