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Question

Unable to re-sync my education entitlement to my account/team

  • February 24, 2026
  • 1 reply
  • 5 views

Beyond_Boorloo

Dear Figma Team,

 

I am following up regarding my verified Education status 

Email: [redacted PII - DJV 2/25/26]

Request ID: 6979fca2406a460520416f0e

Date Verified: January 28, 2026

 

Although verification has already been approved by SheerID, my team remains locked and shows “Education status expired.” I am unable to edit files or create a new education team for my current class. 

 

This is now impacting my teaching, as I have a class scheduled for Thursday.

Please escalate this request and review manually.

 

It appears the Education entitlement has not synced to my account or team.

Please stop ignoring me!

1 reply

djv
Figmate
  • Community Support
  • February 25, 2026

Hi ​@Beyond_Boorloo, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Education verification, but I can see that Alex from the Education team has already helped you out on ticket #1758369. Please reply directly to the Education team via email if you have any further questions or concerns.