Skip to main content
Question

Unable to re-sync my education entitlement to my account/team

  • February 24, 2026
  • 1 reply
  • 28 views

Beyond_Boorloo

Dear Figma Team,

 

I am following up regarding my verified Education status 

Email: [redacted PII - DJV 2/25/26]

Request ID: 6979fca2406a460520416f0e

Date Verified: January 28, 2026

 

Although verification has already been approved by SheerID, my team remains locked and shows “Education status expired.” I am unable to edit files or create a new education team for my current class. 

 

This is now impacting my teaching, as I have a class scheduled for Thursday.

Please escalate this request and review manually.

 

It appears the Education entitlement has not synced to my account or team.

Please stop ignoring me!

This topic has been closed for replies.

1 reply

djv
Figmate
  • Community Support
  • February 25, 2026

Hi ​@Beyond_Boorloo, thanks for reaching out! 

I’m Denise from the Community team at Figma. My team here on the forum isn’t able to help with Education verification, but I can see that Alex from the Education team has already helped you out on ticket #1758369. Please reply directly to the Education team via email if you have any further questions or concerns.