Unable to pay in GBP (No option) Won't accept card for Euro

3 replies
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Hi there, thanks in advance for any help.

I have seen this issue in the community a few times, but solution was to open a support ticket. Hoping there is a quicker fix. Late on handover and I can’t share work with a client.

I am from the UK, with a UK card, but I am not there.
The payment upgrade screen only has Euro and USD in the drop down. If I try to pay Euro, which is fine on my card everywhere else. It just comes back saying my card isn't from a country that can pay in Euro (whatever logic that is) and to try a different card.
I’ve tried clearing browser and using a UK VPN location. No joy.

Thanks,

This topic has been closed for replies.

ksn

Community Support

Hi there @Whyme - apologies for the trouble. First, I want to start by saying we can’t manage or support any issues with billing or account related issues. You will need a support ticket for assistance.

With that said, I think the root question you have is why Figma is rejecting the card you’re trying to use when paying with euro currency. I don’t have the visibility into any resource that would give me that information to confirm, but one thing thing that stands out:

You mentioned you tried to use a VPN location to attempt the pay -- VPNs aren’t supported in general, so that wouldn’t help you address this issue. See here.

Recommendation: please file a ticket here as soon as possible. Please include the country you are physically located in. Let me know when you’ve done so. I can get it escalated on the support end.

EDIT: removed a point covered in your original post from my original stand-out list.

WhymeAuthor

New Member

Hey! Thanks for your response KSN.

Appreciate the insights!

Sorry, not the most clear — ultimately, I just want to upgrade — Wether via Euro or GBP.
It was more a comment on the fact it seems odd to decline a payment in Euro voluntarily.

I have now filed a ticket at that link.
Appreciate your support on this!

Hope you have a good day! :)

ksn

Community Support

No problem, and thank you for the additional context/clarification!

I checked in on this, and your ticket is currently high priority, and an agent is working on it now. I don't have an exact response time, but you’ll get a response once review is completed :D

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